Thank you for shopping with us. In the case that you are not entirely satisfied with your purchase, here’s how we can help.

Online Return Policy

1. Eligibility

  • UNOPENED packs of hair extensions are eligible for exchange or refund up to 7 days from purchase - must be in original, unopened, and undamaged packaging.
  • ALL hair products, body products, wigs, ponytails, clothing, accessories & sale items are FINAL SALE.
  • UNOPENED/UNUSED bonnets, durags, caps, wraps, combs and brushes may be exchanged within 7 days from purchase.

2. Conditions

  • Customers can return online orders in-store or via mail.
  • To return online orders in-store, bring the original receipt and the payment method used for the purchase within 7 days of receiving your order.
  • For mail returns, customers must contact us at returns@modestmodern.ca within 7 days of receiving their order to initiate the return.
  • Products must be in their original, unopened, and undamaged condition, including all packaging materials and manuals.
  • Return shipping costs for mail returns are the responsibility of the customer, except in cases where the wrong item was sent.

3. Refunds

  • Refunds will be issued to the original method of payment once the returned item is received and inspected.
  • We reserve the right to refuse returns or exchanges for items that do not meet these criteria.

4. Additional Information

  • Please ensure you choose the correct size, color, and material, as we do not accept opened or damaged products due to a change in preference.
  • Please ensure that you provide accurate shipping information when placing your order. We may not be responsible for delays or issues arising from incorrect shipping details.

In-Store Return Policy

1. Eligibility

  • UNOPENED packs of hair extensions are eligible for exchange or refund up to 7 days from purchase - must be in original, unopened, and undamaged packaging.
  • ALL hair products, body products, wigs, ponytails, clothing, accessories & sale items are FINAL SALE.
  • UNOPENED/UNUSED bonnets, durags, caps, wraps, combs and brushes may be exchanged within 7 days from purchase.

2. Conditions

  • Please bring the original receipt and method of payment (cash, debit, Mastercard, Visa, etc.) to receive a full refund.
  • Products must be in their original, unopened, and undamaged condition, including all packaging materials and manuals.
  • We reserve the right to refuse returns or exchanges for items that do not meet these criteria.

3. Additional Information

  • Refunds cannot be processed without the original payment method.
  • Please ensure you choose the correct size, color, and material, as we do not accept opened or damaged products due to a change in preference.

We do not accept returns/exchanges of:

Any valid product(s) returned more than 7 days from the date of purchase

Any valid product(s) that has been opened (taken out of its box or plastic)

Any valid product(s) not in its original condition

Please ensure that returned products meet the criteria outlined above. We are unable to issue refunds or exchanges for items that do not qualify under our return policy.

FAQ

Absolutely! We accept exchanges from both in-store and online purchases. Please have receipt ready upon showing up!

Please contact us at support@modestmodern.ca

Although we make sure to keep our inventory updated, miscounted items can occur. Our team will be in contact to resolve any inventory issue.

For contact information, please refer to our Contact Us page.