Thank you for shopping with us. In the case that you are not entirely satisfied with your purchase, here’s how we can help.

Return Policy

Eligible for Exchange or Refund (within 7 days of purchase). Items must be in original, unopened, and undamaged packaging.

  • Pre-stretched braiding hair
  • Crochet braiding hair
  • Bulk braiding hair
  • Bundles
  • Ponytails

Other Items – Eligible for Exchange (within 7 days of purchase):
Must be unopened, unused, and include proof of purchase.

  • Bonnets
  • Durags
  • Caps
  • Wraps
  • Combs
  • Brushes

Final Sale Items:
All hair products, body products, wigs, clothing, and accessories are final sale and not eligible for return or exchange.
Items ending in $.97 are typically clearance items and are also final sale.

Conditions

  • Customers can return online orders in-store or via mail.
  • To return online orders in-store, bring the original receipt and the payment method used for the purchase within 7 days of receiving your order.
  • For mail returns, customers must contact us at returns@modestmodern.ca within 7 days of receiving their order to initiate the return.
  • Products must be in their original, unopened, and undamaged condition, including all packaging materials and manuals.
  • Return shipping costs for mail returns are the responsibility of the customer, except in cases where the wrong item was sent.

Refunds

  • Refunds will be issued to the original method of payment once the returned item is received and inspected.

We reserve the right to refuse returns or exchanges for items that do not meet these criteria.

Conditions

  • Please bring the original receipt and method of payment (cash, debit, Mastercard, Visa, etc.) to receive a full refund.
  • Products must be in their original, unopened, and undamaged condition, including all packaging materials and manuals.
  • We reserve the right to refuse returns or exchanges for items that do not meet these criteria.

Additional Information

  • Please ensure you choose the correct size, color, and material, as we do not accept opened or damaged products due to a change in preference.
  • Please ensure that you provide accurate shipping information when placing your order. We may not be responsible for delays or issues arising from incorrect shipping details.

Returns and Exchanges Will Not Be Accepted for the Following:

  • Any eligible product returned more than 7 days from the date of purchase
  • Any product that has been opened (e.g., removed from its original box or plastic packaging)
  • Any product that is not in its original condition
  • Items ending in $.97 – These are typically clearance items and are final sale

Please ensure returned items meet all return criteria listed above. Refunds or exchanges will not be issued for items that do not comply with our policy.

RETURN & EXCHANGES FAQ

1. Can I Return/Exchange My Purchase In-Person?

Absolutely! We accept exchanges from both in-store and online purchases. Please have receipt ready upon showing up!

2. Can I return an item if I lost my receipt?

We require the original receipt for all returns and exchanges to ensure proper processing. Unfortunately, we cannot process refunds or exchanges without it.

3. My shipment is damaged. Help!?

Please contact us here.

4. My order is out of stock?

Although we make sure to keep our inventory updated, miscounted items can occur. Our team will be in contact to resolve any inventory issue.

For contact information, please refer to our Contact Us page.