Thank you for shopping with us. In the case that you are not entirely satisfied with your purchase, here’s how we can help.

 
 

Exchange or Refund within 7 days of purchase

Items must be in original, unopened, and undamaged packaging.

  • Pre-Stretched Braiding Hair
  • Crochet Braiding Hair
  • Boho/Bulk Braiding Hair
  • Bundles
  • Ponytails

Exchange Only within 7 days of purchase

Items must be in original, unopened, and undamaged packaging.

  • Bonnets
  • Durags
  • Caps
  • Wraps
  • Combs
  • Brushes

Final Sale Items:
All hair products, body products, wigs, clothing, and accessories are final sale and not eligible for return or exchange.

Items ending in $.97 are typically clearance items and are also final sale.

Additional Information

  • Please ensure you choose the correct size, color, and material, as we do not accept opened or damaged products due to a change in preference.
  • Please ensure that you provide accurate shipping information when placing your order. We may not be responsible for delays or issues arising from incorrect shipping details.

Returns and Exchanges Will Not Be Accepted for the Following:

  • Any eligible product returned more than 7 days from the date of purchase
  • Any product that has been opened (e.g., removed from its original box or plastic packaging)
  • Any product that is not in its original condition
  • Items ending in $.97 – These are typically clearance items and are final sale

Please ensure returned items meet all return criteria listed above. Refunds or exchanges will not be issued for items that do not comply with our policy.

Return & Exchanges FAQ